Privacy Policy

Welcome to kedaiaircond.my. We deeply value your trust and privacy. This policy describes what personal data we collect, how we use it, and your rights under Malaysian law (including PDPA).

1. Data We Collect

1.1 Personal Data

When you request a service, get a quote, or contact us, we may collect:

Full name
Phone number
Email address (if provided)
Your service address or location
Details about your aircond unit (type, brand)
Any additional message or request you send us

1.2 Technical & Usage Data

When you browse our website, we may also gather:

IP address
Browser type and version
Device type and operating system
Pages you visit and how long you stay on them
Cookie data (see section 4)

2. Why We Collect Your Data

We collect your data for several legitimate business purposes:

To respond to your enquiries and schedule service
To send you confirmations, reminders, or follow-ups related to your service
To improve our services and customer experience
To better coordinate technicians and manage logistics
To comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Who We Share Your Data With

We only share your personal information when necessary, and responsibly:

Technicians / Service Providers: To provide the service you requested (repair, installation, cleaning)
Business Partners: If we need to coordinate spare parts or logistics
Legal Authorities: Only if required by law or court order

We will never share your data for marketing purpose without your explicit consent.

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

Understand how visitors use our site
Improve page load times and user experience
Remember your preferences

You can control or disable cookies from your browser settings — but note that some parts of the website may not function correctly without them.

5. How We Protect Your Data

Your security is important to us. We use:

Secure HTTPS connection for data transmission
Restricted access to personal data within our team
Data encryption and secure hosting
Regular internal reviews of our data processes

6. Data Retention

We retain your personal and service-related data only as long as needed:

To deliver the service you requested
To respond to any inquiries or complaints
To comply with legal or regulatory requirements

Once no longer needed, your data will be securely deleted according to our internal policy.

7. Your Privacy Rights

Under Malaysian data protection laws, you have the right to:

Request access to your personal data
Correct or update your data
Delete your data (where legally possible)
Withdraw consent for future communications
Request information on how we process your data

If you wish to exercise any of these rights, please contact us (see section 9).

8. Children’s Privacy

Our website and services are not designed for children under 13 years old.
We do not knowingly collect personal data from minors. If you believe a child under 13 has shared information with us, please contact us and we will remove it.

9. Contact Us regarding Privacy

If you have questions about this Privacy Policy or your data:

KedaiAircond.my
📍 Address: 11, Jalan USJ 1/28, Taman Subang Permai, 47600 Subang Jaya, Selangor, Malaysia
📞 Phone / WhatsApp: +60 17-873 0408
🌐 Website: https://www.kedaiaircond.my
📧 Email: info@kedaiaircond.my

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted here with a “Last Updated” date.
We encourage you to check this page periodically to stay informed.